Effective Date: Jan. 1, 2025
At Cole Alexander, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase our products, or interact with us in any way. By using our services, you consent to the practices outlined in this Privacy Policy.
Information We Collect
We collect various types of personal information to provide and improve our services. This includes:
- Personal Identifiers: Name, email address, phone number, and shipping/billing address.
- Payment Information: Credit/debit card details and other payment methods (processed securely by third-party payment processors).
- Account Information: If you create an account, we collect your login credentials.
- Transaction Information: Details about your purchases and order history.
- Browsing Information: IP address, device type, browser type, and usage data collected through cookies and other tracking technologies.
- Customer Support Interactions: Any messages, emails, or inquiries sent to our support team.
How We Use Your Information
We use the information collected for various business purposes, including:
- Processing and fulfilling your orders.
- Providing customer support and responding to inquiries.
- Sending transactional emails, such as order confirmations and shipping updates.
- Marketing and promotional communications (you may opt out at any time).
- Personalizing and improving your shopping experience.
- Protecting against fraud, security threats, and unauthorized transactions.
- Complying with legal and regulatory requirements.
How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:
- Service Providers: With third-party vendors that assist with payment processing, order fulfillment, marketing, and website analytics.
- Legal Compliance: When required by law, legal processes, or to protect our rights and customers.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Your Choices and Rights
You have control over your personal information and may:
- Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by clicking the “unsubscribe” link.
- Access and Update Your Information: You may update your account details by logging into your account.
- Delete Your Account: Request the deletion of your account by contacting our support team.
- Cookies and Tracking Preferences: Adjust your browser settings to manage cookies and tracking technologies.
Data Security
We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
Third-Party Links and Services
Our website may contain links to third-party sites. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. Please review the privacy policies of those third-party websites before providing any personal information.
Children’s Privacy
Cole Alexander does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after such modifications constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding this Legal Notice, please contact us:
Customer Support
help@shopcolealexander.com
