Effective Date: Jan. 1, 2025
At Cole Alexander, we believe in treating our customers with fairness, respect, and transparency. This Customer Bill of Rights outlines the principles that guide our commitment to your satisfaction.
Your Rights as a Customer
- Fair and Honest Treatment: You have the right to be treated with respect, honesty, and integrity in all interactions with Cole Alexander.
- Privacy and Security: Your personal information is protected. We do not sell or share your data without consent, and we use industry-standard security measures.
- Clear and Transparent Pricing: All pricing and fees are disclosed upfront—no hidden costs.
- Reliable and High-Quality Products: We stand behind the quality of our products and strive to ensure they meet or exceed your expectations.
- Timely and Professional Customer Support: You have the right to receive timely, helpful, and respectful assistance from our customer service team.
- Hassle-Free Returns and Exchanges: We offer clear and fair return policies to ensure customer satisfaction.
- Safe and Secure Transactions: Your payments and transactions are securely processed to protect your financial information.
Your Responsibilities as a Customer
- Providing Accurate Information: Ensure your account, shipping, and payment information are correct to avoid delays.
- Respectful Communication: Engage with our team respectfully to foster a positive experience.
- Understanding Our Policies: Familiarize yourself with our policies on orders, returns, and privacy to ensure a smooth shopping experience.
How to Reach Us
If you have any questions regarding this Legal Notice, please contact us:
Customer Support
help@shopcolealexander.com
